Refund policy

At Billie Gene, we are committed to delivering products that elevate your self-care ritual and inspire confidence. Your satisfaction and safety are our top priorities.

Return Policy

Due to the personal nature of our products and to ensure the highest standards of hygiene and quality, all Billie Gene Body oil purchases are final sale.

At this time, we do not accept returns, refunds, or exchanges once an order has been processed and shipped.

We encourage customers to review product descriptions, ingredients, and usage details carefully before purchasing. If you have questions prior to placing an order, our team is happy to assist.

Damaged or Defective Products:

In the rare event that your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can evaluate the issue and make it right where applicable.

 

Contact Us:

For any questions regarding your order, returns, or exchanges, please reach out to our concierge team at contact@billiegenebody.com